Privacy Policy

1. Information we collect

Information you provide

• Account details — your name, phone number, email address, and password.
• Profile information — your profile photo and, for drivers, your driver’s license details and license photo used to verify and approve your account.
• Communications — messages, ratings, reviews, and support requests you submit.

Information collected automatically

• Location data — precise GPS location while you use the app to request, provide, or track trips (see Location data).
• Device and usage data — a push notification (FCM) token used to deliver trip updates and alerts, plus basic device and app-usage information.
• Transaction data — trip history, fares, wallet balance, payment records, referrals, and reward points.

2. How we use your information

We use the information we collect to:

• Create and manage your account and verify driver eligibility.
• Match passengers and drivers and facilitate trips in real time.
• Process payments, wallet top-ups, fares, and payouts.
• Send trip updates, receipts, and service notifications by push message, SMS, or email.
• Calculate ratings, manage referrals and rewards, and prevent fraud or abuse.
• Provide customer support and improve the safety and reliability of our service.
• Comply with legal obligations and enforce our terms.

3. Location data

Location is essential to a ride-hailing service. With your permission, we collect precise location from passengers to set pickup points and from drivers to match nearby trips, navigate, and share live trip progress. Drivers’ location may be collected in the background while they are online and available for trips. You can disable location access at any time in your device settings, though doing so will limit core functionality such as requesting or accepting rides.

4. Payments

Payments and wallet transactions are processed through our third-party mobile-money and payment provider. We share the transaction details necessary to complete a payment, but we do not store full payment credentials on our servers. Your use of these payment services is also subject to the provider’s own terms and privacy policy.

5. How we share information

We do not sell your personal information. We share it only as needed to operate the service:

• Between users — passengers and drivers see limited information (such as name, photo, rating, vehicle details, and approximate location) needed to complete a trip.
• Service providers — payment processors, SMS and push-notification providers, and cloud or file-storage hosts that perform services on our behalf.
• Legal and safety — when required by law, or to protect the rights, property, or safety of our users and the public.

6. Data retention

We retain your information for as long as your account is active and as needed to provide the service, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted passwords and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location, you may have the right to:

• Access, update, or correct your account information from within the app.
• Request deletion of your account and associated personal data.
• Control location and notification permissions through your device settings.

To exercise any of these rights, contact us using the details below.

9. Children’s privacy

CAHO is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of CAHO after an update means you accept the revised policy.